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May 25, 2022
With increasing disruptions, costly outages, and impending competitive threats, companies must redesign their IT service metrics to prioritize quality, speed, and customer satisfaction. Previously, IT focused...
May 11, 2022
Although IT incidents have always been a concern, the increase in customer-facing technology adds the cost of a bad customer experience to the cost of responding...
April 27, 2022
When an incident strikes, the organization’s reputation, revenue, and customer trust are at stake. Assembling an effective incident response team is critical to minimizing the incident’s...
April 27, 2022
To build new technology, you need a foundation of existing technology. This is particularly true in software, where many applications rely on third-party libraries. Imagine if...
April 13, 2022
Open-source software is open to the public for use and modification. Most software engineers and modern organizations have adopted this software development approach to build enterprise...
April 6, 2022
Multi-target deployment can feel tedious as you deploy the same code over and over to multiple clouds and environments — and none of them in the...
March 30, 2022
Software deployment processes differ across organizations, teams, and applications. The most basic, and perhaps the riskiest, is the “big bang deployment.” This strategy updates all nodes...
March 9, 2022
In today’s age of fast-moving everything, businesses need to stay ahead of the curve. This means having a system committed to the company’s mission and vision...
March 9, 2022
Site Reliability Engineers (SREs) have one of the most demanding jobs in the DevOps world. Modern enterprises depend on applications and software services to keep their...
March 2, 2022
Maintaining IT infrastructure is a consistent challenge for system administrators, site reliability engineers (SREs), and supporting developers and technicians. An endless variety of factors can impact...
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